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You can use all or part of the following survey to gather feedback from staff who have worked with volunteers providing support virtually. These questions are designed to help you see the strengths and weaknesses in your management of and communications with volunteers who work offsite via their home and work computers.

Even though those you are surveying are probably onsite, you might still want to send this survey via email, since then you won't have to re-type the information into a document later (you can just cut and paste). Include an introduction that notes why you are asking for this information ("to help us improve our interactions with and management of volunteers"), and what you are going to do with feedback (will it be available for all staff members? will it be published in any reports?).

Study feedback carefully. Is staff comfortable working with volunteers virtually? Are their gaps in communication with volunteers working remotely? How do the staff responses match the volunteer responses re: what the volunteer accomplished?

What type of services/support did volunteers provide you online?:

How many online volunteers did you work with during this/these assignment/s?:

How much of your work with these volunteers was "virtual" (working via home or work computers) and how much of it was spent onsite at our organization or by phone?:

How many hours of service have online volunteers provided?:

What skills/contributions did you find most valuable in online volunteers you worked with?:

Did online volunteers complete assignments? If not, why?:

What did you expect out of this volunteer's online service to you and to our organization?:

Did the volunteers' online support meet your expectations? Please provide details:

What did you like about working with online volunteers, as opposed to in-person / face-to-face interactions?:

What did you dislike about working with volunteers virtually via the Internet?:

How did you recognize/reward online volunteers for their services?:

What would make virtual volunteering experiences more satisfying to you?:

What types of virtual volunteering opportunities would you like to explore and assign in the future?:

Do you think these volunteers will work with our organization again? Why or why not?:

Other comments/suggestions:

If you use this material to help your organization, please e-mail us and let us know!