Management By Objectives
From Managing Offsite Volunteers via the Internet
by Jayne Cravens, Project Manager
Managing volunteers virtually is best done by setting goals, coaching volunteers on their activities towards those goals, and periodic reviews and performance appraisals. The volunteer manager must be certain that the volunteer understands what is expected of each of him or her as part of each assignment, and that there are real objectives and deadlines associated with each assignment. Ensure that the volunteer understands how each assignment is in support of a particular organizational objective and goal as well.
For many virtual assignments, particularly working with technical assistance volunteers, you can manage by results rather than by process. One company describes it as not managing the way elementary school teachers do, by attendance and citizenship, but, rather, managing as college professors do, by results. Another example: manager's may have to shift from a "steamroller" approach in which employees are told how to do work, to a "snowplow" approach in which the manager becomes the facilitator and enabler of work. It's a shift from being a supervisor who controls the work being performed to a facilitator who provides help, assistance, and planning through electronic mediums.
However, for some volunteer assignments, such as working directly with clients, attendance and process are just as important and results, and "eyeball management" is appropriate.
Also view our suggestions for accommodations for online volunteers who have nonapparent disabilities, such as learning disabilities. Most of these suggestions are fundamental to the successful management of ANY volunteer. This information also will help you address the various learning styles and working styles of volunteers. Part of our suggestions for Working via the Internet with volunteers who have disabilities.
Other parts of this essay:
- Management by objectives
- Regular Online Reporting by Volunteers
- Staying In Touch and In Tune With Online Volunteers
- Building a sense of team / Ensuring inclusion of online volunteers
- Additional Tips to Ensure Success of Virtual Volunteering
- Links to Related Resources